Example Service combined

The composite service model shows how a service at a higher level of abstraction is composed of smaller services with a more specific character. This office automation model includes an intermediate layer of services, but that is not necessary, you could also make a direct link to Microsoft Office, depending on the context. In this elaboration, only application services are modeled and included in the composition. However, in addition to application services, you can also define business services here. Consider the combination of the implementation of Office and a service desk for questions in case of problems. That is currently out of scope, but will become relevant at some point. Relevant here is that this creates a bottleneck in the ArchiMate modeling. If desired, this bottleneck can be resolved with serving relationships. Embedding ICT business services in the lower architectural layers.

Diagram in standard mode

Office automation

Office automation is an application service that supports almost every role in an organization in their daily work. Namely offering functionalities such as word processing, creating presentations and the like.


Details van Office automation

Service desk

Providing services to the rest of the organization from a specific part of the organization. Here it becomes possible to ask questions and report problems when carrying out daily activities and support from ICT.


Details van Service desk

Presentations

Making presentations for different purposes and target groups to present knowledge and information


Details van Presentations

Personal Information Manager

Unlocking a number of functionalities related to the management of personal and team activities and communication.


Details van Personal Information Manager

Word processing

Application service for creating, managing and editing texts and documents.


Details van Word processing